Privacy Policy

1 in a Billion Ltd

Last updated: 15 November 2025

1. Who we are

This Privacy Policy explains how 1 in a Billion Ltd (“we”, “us”, “our”) collects and uses your personal information when you use our website, social channels or otherwise interact with us.

We are the “data controller” for the purposes of UK data protection law.

  • Company: 1 in a Billion Ltd

  • Website: 1inabn.com

  • Email: info@1inabn.com

  • Registered address: 10 Townsgate, Leeds, LS20 9JA

2. Personal data we collect

We collect and use the following types of information:

Information you give us directly

For example, when you:

  • Place an order

    • Name

    • Delivery and billing address

    • Email address

    • Phone number (if provided)

    • Payment information (processed by our payment provider – we do not store full card details)

  • Create an account or join a mailing list

    • Name

    • Email address

    • Password (hashed, not stored in plain text)

  • Contact us (email, social media, contact form)

    • Name

    • Contact details

    • Any other information you choose to provide

Information we collect automatically

When you visit our site, we may automatically collect:

  • IP address

  • Device and browser type

  • Pages visited, time and date of visit, and how you arrived at the site

  • Basic location (e.g. country or city), derived from your IP address

  • Cookie and similar tracking identifiers (see “Cookies” below)

We use analytics tools (such as website analytics) to understand how our site is used and to improve it. This information is generally collected in an aggregated or pseudonymous form.

Information from third parties

We may receive information about you from:

  • Payment providers, delivery partners and technical service providers (e.g. payment confirmations, delivery updates, fraud checks)

  • Social media platforms, if you interact with our accounts or choose to log in or contact us via those platforms

3. How we use your personal data and legal bases

We only use your personal data when we have a legal basis to do so. Under UK GDPR, the main legal bases we rely on are:

(a) To perform a contract with you

For example:

  • Processing and delivering your orders

  • Taking payment and issuing refunds

  • Sending you order confirmations, delivery updates and other service messages

  • Managing your account and customer service enquiries

(b) Our legitimate interests

We may process your data where necessary for our legitimate interests, provided these are not overridden by your rights. For example:

  • Running, maintaining and improving our website and services

  • Preventing and detecting fraud or misuse of our site

  • Understanding how customers use our products and website (analytics and reporting)

  • Keeping appropriate business records and managing our business

You can object to processing based on legitimate interests – see “Your rights” below.

(c) Consent

We will rely on consent where required by law, for example:

  • Sending you marketing emails about our products and updates (when not based on existing customer “soft opt-in”)

  • Using certain optional, non-essential cookies and similar technologies

You can withdraw your consent at any time (for example, by using the “unsubscribe” link in marketing emails or updating your cookie preferences).

(d) Legal obligations

We may process your data where necessary to comply with legal or regulatory requirements, for example:

  • Tax, accounting and auditing requirements

  • Responding to lawful requests from regulators or law enforcement

4. Marketing

We may send you marketing emails if:

  • You have asked to receive them; or

  • You bought from us and we are telling you about similar products, and you have not opted out (“soft opt-in”).

You can stop receiving marketing at any time by:

  • Clicking “unsubscribe” in any marketing email; or

  • Contacting us at info@1inaBn.com.

We will still send you service messages about your orders, account or important changes to our terms and policies.

5. Cookies and similar technologies

We use cookies and similar technologies to:

  • Make the website work properly (for example, remembering what is in your basket)

  • Help keep our site secure

  • Understand how the site is used (analytics)

  • Improve our products and marketing

You can control non-essential cookies through your browser settings and, where available, through our cookie banner or preferences tools.

For more detail, you may have a separate Cookies Policy on your site, or we can expand this section if needed.

6. Who we share your data with

We only share your personal data when necessary and for the reasons described in this policy. This may include:

  • Payment providers – to process payments, refunds and fraud checks

  • Delivery and fulfilment partners – to deliver your orders

  • IT, hosting and analytics providers – to operate and improve our website and services

  • Professional advisers – such as lawyers, accountants and auditors

  • Authorities and regulators – where required by law, to protect our rights, or to prevent fraud or crime

These third parties are only allowed to use your personal data to provide services to us and must protect it in line with data protection law.

We do not sell your personal data.

7. International transfers

Some of our service providers may be located outside the UK (and the European Economic Area). Where your personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place, such as:

  • An adequacy decision by the UK government; or

  • UK-approved standard contractual clauses or equivalent protections.

You can contact us if you would like more information about these safeguards.

8. How long we keep your data

We keep your personal data only for as long as necessary for the purposes set out in this policy, including to:

  • Fulfil your orders and provide our services

  • Comply with legal, accounting and tax requirements

  • Resolve disputes and enforce our agreements

Typical examples (which may vary depending on circumstances):

  • Order and transaction records: usually kept for up to 6 years for tax and accounting purposes

  • Marketing data: kept until you unsubscribe or we consider it inactive, plus a short period to record your preference

  • Website logs and analytics data: kept for a limited period for security and analysis

When data is no longer needed, we will delete it or anonymise it.

9. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These measures include, for example:

  • Use of secure servers and encryption where appropriate

  • Limiting access to personal data to staff and service providers who need it

  • Keeping systems and security measures under review

However, no method of transmission or storage is completely secure. You are responsible for keeping your account login details and password confidential.

If you believe your account or data has been compromised, please contact us immediately at info@1inaBn.com.

10. Children

Our website and products are not intended for children under 13, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it where appropriate.

11. Your rights

Under UK data protection law, you have the following rights in relation to your personal data:

  • Right of access – to obtain a copy of the personal data we hold about you and information about how we use it.

  • Right to rectification – to have inaccurate or incomplete data corrected.

  • Right to erasure – to request that we delete your personal data in certain circumstances.

  • Right to restrict processing – to ask us to limit how we use your data in certain situations.

  • Right to data portability – to receive certain data in a structured, commonly used format and to ask us to transfer it to another organisation.

  • Right to object –

    • to our use of your data where we rely on legitimate interests; and

    • to our use of your data for direct marketing (including profiling related to direct marketing).

  • Right to withdraw consent – where we rely on consent, you can withdraw it at any time (this will not affect processing carried out before you withdrew consent).

To exercise any of these rights, please contact us at info@1inaBn.com. We may need to verify your identity before responding.

You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO), if you are unhappy with how we handle your data. You can find details on the ICO website.

12. Changes to this Policy

We may update this Privacy Policy from time to time, for example if the law changes or we update our services. We will post the new version on our website and change the “Last updated” date at the top.

We encourage you to review this page regularly to stay informed about how we use your personal data.